We apologize for any inconvenience caused to you.
Shipping processes are managed by the shipping companies. iHerb does everything possible to communicate shipping status to our customers.
To resend a package or speed up the delivery process, we recommend that you contact the carrier directly. Find the carrier contact details for your country.
If you cannot locate the Carrier contact details for your country, please provide us with the following information via the 24/7 Support page:
▪ Order number:
▪ Full name:
▪ Phone number:
Note: It may take up to 3 business days after we make the address update request from the carrier.