Why can't I choose the shipping method I want?

Common Reasons for Unavailable Carriers:

• Order exceeds carrier weight limit
• Order value exceeds carrier limitations
  • Certain carriers may not carry orders above a certain monetary value.
• Carrier item restrictions
  • Certain carriers may not transport food items, liquids, etc.
• Customs Laws & Regulations

App

How to Check Carrier Weight Limits, Price Limits, and Item Restrictions

1. While in cart, select 'Shipping' located within the 'Order Summary' section:
   
2. Limitations for each carrier will be listed in the carrier details:

                                                         

How to View the Weight of Your Order

1. Go to the main checkout screen (where you find the Shipping Address, Shipping Method, and Payment Method screens).
   
2. Scroll down and select 'Cart'.
   
3. Locate the weight of each item displayed beneath the product name:

                                                             
If required, adjust your cart to meet the carrier's requirements or select a different carrier.

Restricted Item Notification in Cart

Messaging will appear stating that certain items in your cart are not allowed for import to the destination country. Simply remove the prohibited items and proceed to checkout.

Desktop

How to Check Carrier Weight Limits, Price Limits, and Item Restrictions

Once selected, each carrier will display restrictions:
                 
If any carrier limit or country restriction is not adhered to, you will see the appropriate messages in 'Cart':


How to View the Weight of Your Order

1. Scroll down to the 'Getting Shipping Estimates' section in your cart.
   
2. Enter your zip code and click 'Calculate'.
   
3. The weight of your current order will be displayed beneath the zip code field:
   
   

If your order has exceeded weight limitations or price limitations a message will be displayed in cart above the impacted carrier.

Restricted Item Notification in Cart

Messaging will appear stating that certain items in your cart are not allowed for import to the destination country. Besides local customs restrictions, carriers can also have restrictions for certain items. This will be indicated in cart like this:

If you still have questions, feel free to chat with our Virtual Assistant, a live agent (if available), or you may submit a support ticket regarding this concern.