Why can't I choose the shipping method I want?

All shipping methods have order weight, order value, item type and delivery address restrictions. Find out how to check for these restrictions on the mobile app and website below.

• Common reasons for unavailable carriers
• Check weight limits, price limits, and item restrictions
• View your order weight
• 'Restricted item' notification in cart

Common reasons for unavailable carriers

• Your zip code or region may not be currently supported by the desired carrier.
• Order exceeds carrier weight limit
• Order value exceeds carrier limitations
  • Certain carriers may not carry orders above a certain monetary value.
• Carrier item restrictions
  • Certain carriers may not transport food items, liquids, etc.
  • Go to our Shipping Information page to view carrier item restrictions.
• Customs laws & regulations
  • Your country's customs regulations may have restrictions on certain products. If you have prohibited items in your cart, you won't be able to check out.

Check weight limits, price limits, and item restrictions

App

1. Scroll down to the 'Getting Shipping Estimates' section in your cart.
2. Under each carrier, you'll see their limitations.

Desktop

1. While in the cart, select a shipping method.
2. Under each carrier, you'll see their limitations.

If any carrier limit or country restriction is not adhered to, you'll see an error message in the cart.

View your order weight

App

1. Scroll down to the 'Getting Shipping Estimates' section in your cart.
2. Select ‘Change’.
3. Enter your zip code and click 'Calculate'.
4. The item weight is displayed beneath the product image.

If required, adjust your cart to meet the carrier's requirements or select a different carrier if available.

Desktop

1. Scroll down to the 'Getting Shipping Estimates' section in your cart.
2. Click ‘Change’.
3. Enter your zip code and click 'Calculate'.
4. The weight of your current order will be displayed beneath the zip code field.

If your order exceeds weight or price limits, you'll see an error message above the impacted carrier.

'Restricted item' notification in cart

Some items are not allowed for import to the destination country. If you have a restricted item in your cart, you'll see an error message. Simply remove the prohibited items and proceed to checkout.

Besides local customs restrictions, carriers can also have restrictions for certain items. This will be indicated in the cart.

Make sure to have the correct delivery country and currency settings already selected before adding any items to your shopping cart. Having the correct country and currency settings already selected will avoid any inconveniences regarding local restrictions and price changes while placing your order.