Common Reasons for Login Failure:
- 6 consecutive login failures have resulted in the account being locked.
- Account verification may be needed.
- Check your email for any messages from us and follow the instructions to reactivate/activate your account.
- If you can't find the verification email, you may submit a support ticket regarding this issue.
- Account may be deactivated.
- Fraudulent or suspected fraudulent activity, prolonged inactivity, multiple account or discount abuse, customs issues (region specific), false account information, phishing & unlawful activity, and threatening or offensive content are common reasons for account deactivation.
To submit a support ticket, please email Verify@iHerb.com. We ask that you allow up to 5-7 business days to hear back from us regarding account reactivation/activation.