If you're having trouble signing in to your iHerb account, here are some things you can try.
- Locked account after to 6 consecutive sign in attempts
- Account verification may be needed
- Account may be deactivated
Common sign in issues
Locked account after 6 consecutive sign in attempts.
If you're using a mobile number to reset your password or to sign in with a temporary code, please make sure the country code is correct before proceeding.
Account verification may be needed.
Check your email for any messages from us and follow the instructions to verify your account.
Account may be deactivated.
We may deactivate an account if we suspect or observe fraudulent activity, prolonged inactivity, multiple accounts, discount abuse, customs issues (region specific), false account information, phishing & unlawful activity, and threatening or offensive content.
If you’re still unable to sign in after reviewing this article, please email firstname.lastname@example.org. We may take up to 48 hours to get back to you regarding your account.