Carrier Information: DHL Express

• Shipping Information
• Customs Information
• Tracking Information
• Delivery Information
• Contact Information

Shipping Information

• DHL picks up orders from iHerb's Fulfilment Centers and delivers them directly to customers.
  • In some countries DHL will employ a local postal service for final delivery to the customer.
• Since this is an express shipping method, orders have to undergo customs inspection and clearance.
  • DHL will broker the order through customs and then bill the customer directly for the customs charges.
  • DHL will also include a Handling Charge which varies depending on the destination country.
• The shipping cost depends on the weight of the order.
• Please include complete consignee name and address in English only and please avoid using any special symbols.
  • Doing otherwise will cause delays or result in an error message.
• Maximum order weight and order value limits vary based on the shipping destination.
  • Please look at the carrier information displayed in cart to determine carrier limitations for the destination country.

Customs Information

• Customs laws and regulations vary based on the destination country.
  • Please check with your local customs office to learn about the restrictions for your country.

Tracking Information

• This shipping method offers complete tracking from pickup to final delivery.
  • Tracking Website: https://www.dhl.com/en/express/tracking.shtml

Delivery Information

• DHL requires customers to pay all fees prior to delivering orders.
• A signature or passport/ID may be required to receive an order.
• Typical delivery time is between 2-7 business days.

Contact Information

We recommend contacting DHL Express directly for the most accurate information regarding the status of your order.  Please see below for contact information: