How do I take screenshots?

Windows and Linux

PCs make it so easy to capture screenshots. There's a dedicated key on your keyboard for it: PrtScn (or Print Screen or PrtSc, depending on your keyboard). Tap the key and Windows will take a screenshot of your entire screen to your clipboard, which you can then paste into the email. 

Windows 10 users: Use the shortcut Windows Button + Shift + S pressed simultaneously. 

What if I don't know how to send it to the support team?

You can use other services!

1. For Windows users: Open Paint or Microsoft Office Word and click Ctrl + V. Then save the picture or document and attach it in your request.

2. Go to https://snipboard.io. Click Ctrl + V to paste the screenshot and copy the link

3. If you are not satisfied with the built-in tool, you can use third-party programs like Lightshot or Joxi.

Have a Microsoft Surface tablet or laptop?

Use Fn + Space instead.

Notice: Third-party websites and software are not our partners. By using their services, you agree to their Terms of Use and Privacy Policy.

Mac

Macs don't come with a screenshot key, but you can still capture anything on your screen with the default Mac screenshot keyboard shortcuts:

• To save a full screen screenshot: Command + Shift + 3
• To save a screenshot of a single window: Command + Shift + 4, press the Space key, then click on the window you want to capture
• To save a screenshot of a specific area: Command + Shift + 4, then select the area you want to capture with your mouse cursor.

After you have the screenshot, you can paste it to your email. If you have problems, you may use https://snipboard.io to paste it and send the link to your screenshot.

You may also use third-party apps like Lightshot or Joxi to take screenshots.

Notice: Third-party websites and software are not our partners. By using their services, you agree to their Terms of Use and Privacy Policy.

Chromebooks

Chromebooks also let you take screenshots using keyboard shortcuts, using the window switcher key like the one in the icon above or the F5 key on traditional keyboards.

Here are the default Chrome OS screenshot keyboard shortcuts:

• Full-screen screenshot: Ctrl + Window Switcher Key
• Screenshot of selection: Ctrl + Shift + Window Switcher Key, then click and drag over the area you want to capture

Chrome OS saves the screenshot to your download folder by default. It shows a notification after you've captured a screenshot—click it to copy the screenshot onto your clipboard.

iPhone and iPad

On an iPhone or iPad, press the home button and the lock button at the same time, and iOS will save a full-screen screenshot to your Photos app. If your iPhone does not have a home button, you will need to press the lock button and the volume up button at the same time.

Screenshots are automatically saved to the Screenshots album so that you can see all screenshots in the same place. In newer versions of iOS, you'll see a preview of your screenshot as soon as you take it—tap that to annotate and share the screenshot directly.

More details here: https://support.apple.com/en-us/HT200289

Android

For screenshots, at least, Android and iPhone are pretty similar. On Android, press the power and volume down button at the same time for a moment to save a screenshot to your Photos app under Screenshots.

This is the default feature on Androids and should work on any Google Pixel device and many other Android phones and tablets. Since there are many Android versions, your specific device may have customized shortcuts for screenshots. For example with Samsung Galaxy devices, you press the home and power button to capture screenshots (similar to an iPhone).