Why won't a discount or promotion code apply to my order?

If a discount or promotion will not apply to your order, it may be due to the following reasons:

• Order subtotal does not meet the minimum order value requirement to qualify for promo.
  • All products may not be eligible for the promotion. Only eligible items are counted towards the promo subtotal. 
• Brands in your cart are excluded from promotions.
• Promo or Trial Item discount has already been applied to a canceled order.
  • In this case, please wait 15 minutes after canceling an order and attempting to use the promo code or receive the Trial Item discount again.
• Promo cannot be combined with other offers such as special deals or Trial Items. 
  • If you try to add multiple promos at checkout, the larger discount will automatically apply. This way you're guaranteed the lower price. 
• Promo is expired. Promos end at 10:00am PST on the expiration date listed.
• Promo code has previously been used. Some promos may be for one-time use only.
• Promo code is only available for new customers.
• Promo code is only available using our iHerb mobile app.
  • Simply go to the Google Play Store or Apple Store to download our app.
• Promo is only valid for certain payment methods. 
• Promo is only valid for specific countries.