If you encounter an error code screen at any point in your shopping experience, please try using incognito mode. For Windows, Linux, or Chrome OS press Ctrl + Shift + n. For MAC press ⌘ + Shift + n.
If the issue persists, please contact us and be sure to include the following information:
- What device are you using to shop with us? (iOS, Android, Mobile Device, Desktop)
- What browser are you using while shopping with us?
- Have you verified the iHerb app is up to date?
- Where in your shopping experience did you encounter the error code screen? (Checkout Process, Cart Summary, Product Page, etc.)
- Please provide the code you received in the message. (jlvpd1 in the screenshot below)
The error code can be found in the original message in brackets:
If you still have questions, feel free to chat with our Virtual Assistant, a live agent (if available), or you may submit a support ticket.