If your order is being returned, it may be due to the following reasons:
- Undeliverable Address
- No one available to receive the package.
- Incorrect address provided to carrier by customer.
- Order refused by the customer
- Refusal to pay customs fees
- Customs refusal of order
If orders are rejected due to customs refusal or due to customers refusing to pay customs duties and fees, customs may dispose of the order and no compensation from iHerb will be granted. Once your order is received by us, you will receive an email to let you know that a refund has been processed for the returned items.
Note for Customers Outside of the United States
Refund totals for returns may be different than the original purchase total due to shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling, storage, and quarantine fees).
If you still have questions, feel free to chat with our virtual assistant or send us an email.