When you place an order, retailers often create a temporary “authorization amount” (or "small charge verification") to confirm a credit card is valid and the customer has enough funds to make a purchase.
This is not an actual or permanent charge by iHerb. You may be asked to verify your order by letting us know the authorization amount.
How authorization amounts work
The authorization amount (or "small charge authorization") is initiated by the credit card or third party (Apple Pay, PayPal, etc.) processor to verify your account. Basically, they're confirming a credit card is valid and the customer has enough funds to make a purchase.
Processors will post a small charge (typically $1-2 USD) to temporarily authorize an account. This may show up on your credit card statement as a separate charge or simply included in the order total with iHerb listed as the recipient.
The amount will be returned to you once the account has been verified. You'll be sent an email request verification of the amount charged (and returned) for the order you placed.
How to verify your order
You must verify your order within 48 hours by doing one of the following:
- Reply to the authorization amount/small charge email.
- Provide customer service the small charge amount prior.
(You can find this amount in your financial transaction records or by contacting your bank directly.)
If you do not provide this information within the 48 hour timeframe, your order may be canceled and your account may be deactivated for security purchases. This safety measure protects customers from fraudulent charges.
If you have not provided the requested information and your account has been deactivated, please contact customer support.
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