A small charge is often initiated by the credit card or third party (Apple Pay, PayPal, etc.) processor in order to verify the account and is known as a 'Small Charge' authorization. This action will initiate acceptance of the payment method by posting a small charge (typically $2 USD or below) temporary authorization which might be shown on the card-holders' bank statement as a separate charge or simply included in the order total with iHerb listed as the recipient.
The 'Small Charge' amount is typically between $1-$2 USD in whichever local currency is used. The amount will be charged and then returned once verification is complete. You will be sent an email requesting verification of the amount that was charged (and returned) for the order you placed. The amount is found by checking your financial transaction record or contacting your bank directly.
To verify your order, kindly reply to the small charge email or you can provide customer service the small charge amount prior to the order being canceled. Please note that customers only have 48 hours to provide the requested information before their orders are cancelled and accounts deactivated for security purposes. These measures are in place to protect consumers from fraudulent charges. If you have not provided the requested information and your account has been deactivated, please contact customer support by clicking the link below.
If you still have questions, feel free to chat with our Virtual Assistant, a live agent (if available), or you may submit a support ticket.