All shipping methods have restrictions regarding order weight, order price, item restrictions, and delivery address restrictions. Below are three examples of a free shipping option not available for an iHerb order due to restrictions:
1. This free shipping option cannot be used for customers with a PO Box or APO delivery address:
2. This free shipping option cannot be used if customers exceed the weight and cost limits for an order:
3. The free shipping carrier may have item restrictions such as no liquids, food products, etc.. Items in your cart may need to be removed due to these restrictions to use the free shipping method.
- Check the 'Shipping Information' page to determine if items in your cart are restricting you from using the available free shipping method.
If you still have questions, feel free to chat with our Virtual Assistant, a live agent (if available), or you may submit a support ticket.