What if I don't receive the temporary code?

iHerb sends you a 6-digit code if you want to reset your password, change your email and  phone number, or to sign in. Find out what to do if you have trouble receiving the 6-digit code.

• Using a mobile phone number
• Using a landline phone number
• Using your email address

To receive a 6-digit code, the email or phone number provided must be registered with an existing iHerb account. If not, the code will not be delivered. If your account has been deactivated, please contact us and we'll get back to you within 48 hours.

Using your mobile phone number

• Verify that the correct country code is selected when providing your phone number. If entered correctly, you'll receive a text message from us.     

• Ensure your mobile phone is on and receiving a strong signal.
• Ensure your phone is not roaming outside of your service area.
• Although rare, it may take up to 5 minutes to receive the code. Do not try to resend another code as this may create issues.
• If you do not receive the 6-digit code sent to your phone number, please try using your email registered with iHerb.

Using a landline phone number

If you're using a landline phone number, you'll receive a phone call immediately after requesting the code. Please be sure to pick up this call.

• A recorded voice will recite the code.
• Enter the code in the space provided.

Using your email address

Check your spam folder in case the email from iHerb has been sent there.