Please Verify the Following:
- The phone number or email that you are using is registered with an iHerb account.
- Ensure your mobile phone is on and receiving a strong signal.
- Your phone is NOT roaming outside of your service area.
- Check your spam folder in case the email from iHerb has been delivered there.
- If using a landline phone number, please answer the phone call immediately following the request for the code.
- A recorded voice will speak your code to you.
- Enter the code in the space provided.
To receive a 6-digit code, the email or phone number provided must be registered with an existing iHerb account. If it is not, the code will not be delivered. If your account has been deactivated, please contact us by submitting a support ticket and an agent will respond within 10 days.
If you still have questions, feel free to chat with our Virtual Assistant, a live agent (if available), or you may submit a support ticket.