There is no need to cancel your order if you forgot to apply a promotional code. Instead, contact our Customer Support team and provide them the following information:
- Order Number
- Promotional Code
One of our team members will review everything and reply back within 24 hours. If the promotional code is applicable, it may be honored depending on several factors:
- Rewards Credit - The difference in the total paid with and without the applied discount will be granted as Rewards Credit (store credit). This is available for use on your next order within 24 hours of being granted and is applied automatically during checkout.
- Refund the difference - The difference in total paid with and without the applied discount will be refunded to the financial account associated with order payment. This may take 7-10 business days to process and appear in the account associated.