A small charge is often initiated by the credit card company or third party (Apple Pay, PayPal, etc.) payment processor in order to verify the account or as a bank fee.. This charge may be shown on the card-holders' bank statement as a separate charge or simply included in the order total with iHerb listed as the recipient.
iHerb does not receive the additional small charge and such small charges are often not made clear by card issuers or third party payment processors. Cards may have an additional bank fee for international purchases and we recommend checking with the card issuer if such charges will be applied prior to ordering with iHerb.
Customers, particularly located in Gulf Coast Countries, may see a small charge on their financial records in addition to their order total. This small charge is used to verify the account and then is refunded, typically within 2-5 business days. We recommend contacting your financial institution directly if you believe the small charge verification was not returned and they should be able to assist you further.