Why was I charged more than the order total?

A small charge is often initiated by the credit card company or third party (Apple Pay, PayPal, etc.) payment processor in order to verify the payment account, or sometimes, banks may charge a fee for international purchases. This small charge, if used to verify the account, is then refunded, typically within 2-5 business days. These charges may be shown on the card-holders' bank statement as a separate charge or simply included in the order total with iHerb listed as the recipient. 

iHerb does not receive the additional small charge and such small charges are often not made clear by card issuers or third party payment processors. Some customers, particularly in the Gulf Coast Countries, may have an additional bank fee for international purchases and we recommend checking with the card issuer if such charges will be applied prior to ordering with iHerb.

We recommend contacting your financial institution directly if you believe the small charge verification was not returned or to determine if a fee was applied to the order due to it being an international transaction. They should be able to assist you further.

Related Articles:

• Why is my credit card/debit card being declined?
• Why was I charged twice for my order?
• What is small charge verification?
• What is 3D Secure (3DS) payment verification?