Why was I charged more than the order total?

 There are two main types of potential fees:

• Foreign transaction fees (also known as currency conversion fees)
• Authorization amount (also known as small charge verification)

Foreign transaction fees (also known as currency conversion fees)

Your bank or card company may charge fees for international transactions, depending on your location.

Additionally, there could be changes in the total amount due to the conversion between your local currency and USD. Please be aware that iHerb has no control over these fees and does not profit from them in any way.

If you pay in a currency other than U.S. dollars (USD), then you may incur foreign transaction fees or currency conversion fees by your credit card issuer or bank.

Some customers, particularly in the Gulf Coast Countries, may have an additional bank fee for international purchases. Before placing an order with iHerb, we recommend checking with the card issuer to find out if you'll be charged these fees. Such fees may show up on your credit card or bank statement as a separate transaction under a markup fee. In addition, you will get a bank notification which shows you are charged an extra amount with iHerb listed as the recipient.

To learn more about foreign transaction fees, please contact your bank or financial institution. 

Authorization amount (also known as small charge verification)

The authorization amount is initiated by the credit card or third party (Apple Pay, PayPal, etc.) processor to verify your account. Basically, they're confirming a credit card is valid and that you have enough funds to make a purchase.

Processors will post a small charge (typically $1-2 USD in your local currency) to temporarily authorize an account. This may show up on your credit card statement as a separate charge or simply included in the order total with iHerb listed as the recipient.

The amount will be returned to you once account verification is complete (typically within 2-5 business days). You'll be sent an email requesting verification of the amount charged and returned for the order.

We recommend contacting your financial institution directly if you believe an authorization amount was not returned to your account as they'll be able to assist you further.