- The Boxberry shipping method is offered to our customers in Kazakhstan and Russia.
- iHerb delivers the orders to customs for clearance.
- Changes to shipping information may be made by contacting Boxberry directly.
₽299.33/ $4 USD flat rate shipping is offered with this carrier.
- Orders must weigh 11 lbs./5 kg or less and have an order value of ₽14,966.32/ $200 USD or less.
- As of January 1, 2020 the personal import over EUR 200/ $236 USD and/or 31 kg per parcel will be subject to applicable duties, taxes, and other customs fees.
- The following substances are not allowed to be imported into Russia : Hemp seed, kava, raw seed, raw nuts.
- After working with local customs, our logistics partners have advised adding a quantity restriction of 5 items per product/SKU number in order to ensure personal import.
- For example, customers may purchase 15 items, as long as there are 3 separate Product/SKUs.
- Order recipients with Russian citizenship must provide an ITN along with Passport ID for customs clearance.
- Customers in Kazakhstan need to sign an agreement with the local Boxberry partners Alem TAT and EKS, which can be downloaded on the website of the company: Alem TAT or EKS.
- A signed copy of the agreement and ID should be sent to email@example.com or firstname.lastname@example.org (or via WhatsApp at +7 707 688 2870 for EKS).
- Alem TAT or EKS might contact customers by text message regarding customs clearance procedures, requirements, guidance, and instructions.
- For information about customs, import duties, etc., visit: Federal Customs Service.
- Full tracking is available but may take 4+ days for tracking updates to start.
- For Boxberry delivery, orders are delivered to the customer's door.
- Due to this, this shipping method is only available to certain postal codes.
- Please contact Boxberry directly to arrange another delivery attempt if the first attempt was unsuccessful.
- After failed delivery, orders are stored for 28 days prior to being disposed of.
- For customers in Kazakhstan, orders are disposed of after 14 days.
- For customers in Russia, a one time only storage extension of an additional 5 days is available on https://pickpoint.ru/monitoring/ for free.
- For Boxberry Locker, orders are delivered to a pickup locker location chosen during checkout.
- Due to pickup point availability and location, this shipping method is only available for certain postal codes.
- Boxberry will notify customers when orders have arrived.
- Typical delivery time is 1-3 weeks after orders have shipped.
We recommend contacting Boxberry directly for the most accurate information regarding the status of your order. Please see below for contact information:
|Carrier Name||Website||Contact Information|