- iHerb arranged transport of orders to Russian customs.
- Customers are sent a text message when orders arrive at customs.
- Customers automatically agree to Pony Express' offer when placing an order.
- In some instances, Pony Express will send a confirmation of the offer to the customer for completion.
- The offer is open for 14 days before expiring
- Orders will not be able to clear customs and be delivered if the offer is not agreed to. In this case, orders will be disposed of by customs.
- Customers must contact Pony Express directly to have any order information updated.
- Pickup orders cannot be changed to home delivery.
- ₽299.33/ $4 USD flat rate shipping is offered with this carrier.
- Orders must weigh 11 lbs./ 5 kg or less and the total order value must be ₽14,966.32/ $200 USD or less to use this shipping method.
- As of January 1, 2020 the personal import over EUR 200/ $236 USD and/or 31 kg per parcel will be subject to applicable duties, taxes, and other customs fees.
- The following substances are not allowed to be imported into Russia : Hemp seed, kava, raw seed, raw nuts.
- After working with local customs, our logistics partners have advised adding a quantity restriction of 5 items per product/SKU number in order to ensure personal import. This is not a restriction of the order total.
- For example, customers may purchase 15 items, as long as there are 3 separate Product/SKUs.
- Order recipients with Russian citizenship must provide an ITN along with Passport ID for customs clearance.
- You can access https://service.nalog.ru/inn.do to obtain the Individual Taxpayer Identification Number.
- Full tracking is offered with this shipping method.
- Customers may track their orders by going to the Pony Express tracking site or by calling 8-800-234-2240.
- For Pony Express home delivery there are 3 delivery attempts.
- If all fail the order will be returned to the Pony Express hub to be held for 30 days prior to being disposed of.
- Please contact Pony Express directly to try to arrange an additional delivery attempt.
- For Pony Express Pickup, orders are stored for 10 days.
- Customers may be asked to present their passport/ID prior to the carrier releasing the order.
- Typical delivery time is 4 weeks after orders have shipped.
We recommend contacting Pony Express directly for the most accurate information regarding the status of your order. Please see below for contact information:
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