- SMSA picks up orders from our Fulfilment Centers and ships them to Saudi Arabia and the United Arab Emirates.
- SMSA does not deliver to PO boxes.
- This is a DDP ( Delivered Duties Paid) shipping method which means that all duties, taxes, and import fees are collected at the time customers place their orders.
- As a result, no further payments will be collected at the time of delivery.
- Free shipping is offered for orders whose subtotals are over 300.00SAR/ $40 USD.
- Orders must weigh 32 lbs./ 14.5 kg or less and the total order value must be 937.50SAR/ $250 USD or less to use this shipping method.
- Only 1 order allowed per month per Customer ID/Passport with a maximum weight of 32 lbs./ 14.5kg.
- Product limits:
- Food/Supplements: Max of 5 different products and only 3 of the same products max per order.
- Non-Food/Non-Supplements/Cosmetics: Max of 20 units per order.
- Shipments arriving in Saudi Arabia on July 1, 2020, will be imposed with 15% VAT (Value Added Tax) due to the government's regulation.
- Please visit the government's official website for more information on the new VAT.
- For information about customs, import duties, etc., visit: Saudi Customs.
- Full tracking is available with this shipping method.
- Tracking Website: http://www.smsaexpress.com/trackingnumber.html
- Tracking will initially only show that the order was picked up.
- Tracking does not update until orders have arrived in the destination country and cleared customs.
- This may take 2+ days.
- 3 delivery attempts are made before SMSA stores the orders for 30 days.
- Orders are disposed of after 30 days.
- To arrange for an additional delivery attempt, please contact SMSA directly.
- SMSA may charge additional fees for more delivery attempts.
- ID and/or passport may have to be presented prior to the carrier releasing orders.
- Delivery normally takes 14 business days from the shipping date.
We recommend contacting SMSA directly for the most accurate information regarding the status of your order. Please see below for contact information:
|United Arab Emirates||