How do I cancel my order?

How to cancel your order

App

1. Go to the 'Orders' page.
2. Select 'Details' of the order you want to cancel.
3. Select 'Cancel Order'.
4. You will receive a notification if cancellation was successful. 

Desktop

1. Go to the 'Orders' page.
2. Click on 'Edit Order'.
3. Select 'Cancel Order'.
4. You will receive a notification if cancellation was successful.  

Refunds for canceled orders

iHerb never receives payment until orders have shipped from our warehouses. Once an order is cancelled, all pending transactions are voided and funds returned to the financial account associated with order payment.

• Please allow 7-10 business days for this transaction to finish processing and for the refund to appear back into the payment account.
• Customers who paid with Mada cards may have to wait 35 business days for the funds to appear back into their payment accounts. We suggest accepting any refunds in Rewards Credit (store credit) to avoid any wait times as Rewards Credit is typically available within 24 hours of being granted and applied automatically on orders during checkout.