Carrier Information: Boxit

• Shipping Information
• Customs Information
• Tracking Information
• Delivery Information
• Contact Information

Shipping Information

• This carrier only services Israel.
• This is a DDP (Delivered Duties Paid) shipping method which means that all duties, taxes, and import fees are collected at the time customers place their orders.
• Boxit does not service Gaza and the West Bank.
• Changes to delivery information may be made by contacting Boxit directly.
• Orders must weigh 11 lbs./ 5 kg or less and the total order value must be ₪1,484.18/ $449 USD or less to use this shipping method.

Customs Information

• Israeli Customs may detain your package if personal import limits are exceeded.
• Import taxes, duties, and fees will be imposed on orders exceeding ₪250.00/ $75.00 USD and/or if two or more orders from the same consignee arrive in Israel within 72 hours of each other with an aggregated value exceeding ₪250.00/ $75.00. 
• Sales of the following products will be limited to Israel due to additional import permits or documentation required by Israel Customs: Pet Food, Seeds, Green Tea, Jerky, Eye Drops, Rice, Nuts, Baby Formula, and Medicaments.
• For information about customs, import duties, etc., visit: Israel Tax Authority.

Tracking Information

• Full tracking is available with this shipping method.
  • Tracking Website: http://portal.fcx.co.il/he/Track/BoxitSearch

Delivery Information

• If an order has been returned to a Boxit storage facility, customers may contact Boxit directly to arrange another delivery attempt.
• 3 delivery attempts are made by the carrier for Boxit home delivery.
  • If packages are not delivered successfully they are returned to the Boxit storage facility.
  • Orders are destroyed after 30 days of storage.
• Boxit Locker stores orders for pickup for 48 hours.
  • After 48 hours, Boxit sends an SMS to customers with a pickup reminder.
  • If packages are not picked up they are returned to the Boxit storage facility.
  • Orders are destroyed after 30 days of storage.
• Boxit Store Pickup holds orders for 72 hours.
  • If packages are not picked up they are returned to the Boxit storage facility.
  • Orders are destroyed after 30 days of storage.
• Customers may be asked to show their passport or ID during delivery.

Contact Information

We recommend contacting Boxit directly for the most accurate information regarding the status of your order. Please see below for contact information: