According to a recent policy implemented by the Taiwan Customs Administration, it is mandatory for customers who place an order with iHerb to undergo real-name authentication (Taiwan ID Verification). Customers must submit a copy of their ID and sign a power of attorney letter (POA). Real-name authentication must be complete within 7 days of placing an order to avoid the order being cancelled. To undergo real-name authentication, customers must download the EZWAY app and provide the required documentation. When placing an order please ensure all information (including any characters and spaces) matches what was provided during the real-name authentication process via the EZWAY app to avoid customs issues. Consignees without a Taiwan Identity Card don't need to complete real-name authentication and must wait for further customs clearance instructions from the carrier. There is no need to complete the real-name authentication process if you have already done so in the past.
EZWAY App Store Links: