What does the status of my order mean?

Order Status Information

Customers may see the status of any orders on the 'Orders' page in 'My Account'. Common statuses are below:

• Waiting for Payment: Indicates that payment must still be completed.
  • This is often the case for third party payment methods such as Sofort, PayPal, Yandex, etc..
  • The necessary information to complete the order is located next to the order of concern.
• Processing: Order is currently processing and waiting to be fulfilled and shipped soon.
  • Customers may cancel their orders during this phase.
  • iHerb does not receive payment until orders have shipped. Funds will return to payment account within 3-5 business days.
• Fulfilling: Order has been successfully placed and the warehouse is preparing it for shipment.
  • Customers may cancel their orders during this phase.
  • iHerb does not receive payment until orders have shipped. Funds will return to payment account within 3-5 business days.
• Shipped: Order has left our warehouse and is out for delivery.
  • Orders may no longer be cancelled.
  • Contact the carrier or check the tracking link provided for latest delivery status.
• Delivered: Order has been delivered by the carrier.
  • Contact the carrier for any concerns regarding the "delivered" status.
• Returned: Order has been sent back to either the carrier's distribution hub or iHerb. 
  • Contact the carrier directly to determine if further information is needed prior to order delivery.
  • Orders are stored at carrier facilities for short durations prior to packages being disposed of.
• Order Lost: Order is considered lost during the shipping process. 
  • Contact the carrier directly for assistance prior to contacting iHerb Customer Support.
• Order Damaged: Carrier has damaged the order during transit.
  • Carrier may still deliver the order and products may have no damage.
  • Contact the carrier directly to determine if they will still deliver the order.
• Cancelled: Confirms that an order cancellation was successful.
  • iHerb does not receive payment until orders have shipped. Funds will return to payment account within 3-5 business days.
  • Please note that shipped orders cannot be canceled.
• Rejected: Order was not accepted for various reasons.
  • Failed payment and account concerns are common reasons.
  • Trying another payment method may help.

If you still have questions, feel free to chat with our Virtual Assistant, a live agent (if available), or you may submit a support ticket.

Related Articles:

• How do I confirm an order?
• Where can I view and cancel my orders?
• How do I place an order or reorder?