Carrier Information: Exelot

• Shipping Information
• Customs Information
• Tracking Information
• Delivery Information
• Contact Information

Shipping Information

• Exelot only services Israel.
• Exelot does not service Gaza. Some parts of the West Bank can be serviced.
  
• All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance.
  • No further payments are required at the time of delivery.
• Exelot offers home delivery and pick-up point delivery options.

Customs Information

• Israeli Customs may detain your package if personal import limits are exceeded.
• Import taxes, duties, and fees will be imposed on orders exceeding ₪250.00/ $75.00 USD and/or if two or more orders from the same consignee arrive in Israel within 72 hours of each other with a aggregated value exceeding ₪250.00/ $75.00. 
  • Order value does not include Loyalty Credit/Rewards Credit/Governments Fees
• Sales of the following products will be limited to Israel due to additional import permits or documentation required by Israel Customs: Pet Food, Seeds, Green Tea, Jerky, Eye Drops, Rice, Nuts, Baby Formula, and Medicaments.
• For information about customs, import duties, etc., visit: Israel Tax Authority.

Tracking Information

• Full tracking is available with this shipping method.
  • Tracking Website: https://my.exelot.com/public/track/

Delivery Information

• Changes to delivery information may be made by responding to the SMS from the carrier.
• Exelot will make a maximum of 2 home delivery attempts.
  
  • If Exelot is unable to deliver an order after 2 attempts, orders will be returned to Exelot's warehouse and stored for an additional 30 business days.
  • Unclaimed orders are subject to abandonment and disposal.
    • No refund or additional shipment will be issued if this occurs.
• When orders are delivered to pick-up points, customers have up to 7 days to pick up their orders.
  • If orders are left unclaimed, orders will be returned to Exelot's warehouse and stored for an additional 30 business days.
  • Unclaimed orders are subject to abandonment and disposal.
    • No refund or additional shipment will be issued if this occurs.
• Exelot's warehouse will hold orders for up to 30 business days.
  • Unclaimed orders are subject to abandonment and disposal.
    • No refund or additional shipment will be issued if this occurs.

Contact Information

We recommend contacting Exelot directly for the most accurate information regarding the status of your order. Please see below for contact information: