- NAQEL Express is offered to customers in Saudi Arabia.
- Shipments arriving in Saudi Arabia are imposed with 15% VAT (Value Added Tax) due to the government's regulation.
- As of March 18, 2021, the 15% VAT will be added to the product price and will not be collected separately at checkout.
- Cannot deliver to PO boxes.
- Orders must weigh 32 lbs./ 14.5 kg or less and the total order value must be 937.50SAR/ $250 USD or less to use this shipping method.
- Only 1 order allowed per month per Customer ID/Passport with a maximum weight of 32 lbs./ 14.5kg.
- Product limits:
- Food/Supplements: Max of 5 different products and only 3 of the same products max per order.
- Non-Food/Non-Supplements/Cosmetics: Max of 20 units per order.
- The following substances are not allowed to be imported into Saudi Arabia: Nutmeg, poppy seeds, any products containing alcohol, or products containing pork.
- For information about customs, import duties, etc., visit: Saudi Customs
- Full tracking is available with this shipping method.
- Tracking Website: https://www.naqelexpress.com/
- Tracking will initially only show that the order was picked up.
- Tracking does not update until orders have arrived in the destination country, cleared customs, and have been received by the carrier.
- This may take 2+ days.
- ID and/or passport may have to be presented prior to the carrier releasing orders.
- Delivery normally takes 14 business days from the shipping date.
We recommend contacting NAQEL Express directly for the most accurate information regarding the status of your order. Please see below for contact information:
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