About the IOSS Fee
Starting July 1st 2021, the European Union (EU) ended the low-value consignment relief for shipments equal to or less than €22 for goods shipped to the EU from outside the EU. iHerb is registered in the Import-One-Stop-Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for distance sales of imported goods with a value not exceeding €150. This is collected when you place your order with iHerb and customers in the EU do not not have to pay this twice or be asked to pay it again prior to or upon order delivery.
What to do if asked to pay it again
If you are being asked to pay this fee in order to receive your order, inform our shipping partners that you have already paid this fee already during the ordering process. However, if they insist you pay it again, please comply, ask for documentation from them to show you have paid it again, and then contact us with the receipt of payment. We will gladly refund you for any duplicate IOSS fees paid.
We are working with our shipping partners to increase their training regarding IOSS fees and collection. We apologize for any inconvenience and appreciate your understanding.