Scammers use email or text messages to trick you into giving them your personal information (known as "phishing"). But there are several things you can do to protect yourself.
Common scams to watch out for
Scammers may use any means to trick you into sharing your personal information or giving them money, including:
- Scam emails that look like they are from iHerb.
- Fake pop-ups or adds which inform you that your device has a security issue.
- Scam phone calls, voicemails, or text messages that pretend to be from iHerb.
- Fake promotional offerings which offer free items or prizes.
- Unsolicited subscriptions or calendar invitations.
Signs of suspicious account activity
If your account is compromised, you may notice some or all of the following:
- You have changes to the account password, address, or contact information.
- You received a password reset email that you didn't initiate.
- This doesn't necessarily mean that someone has accessed your account but iHerb recommends changing your password to be safe.
- You see return/refund requests that you didn't make.
- You see unfamiliar/unknown purchases on your account.
- Your payment information has changed.
- You see unusual rewards activity such as an unauthorized cash out.
If you received an order confirmation email for an order that you didn't place, noticed any unfamiliar order(s), or suspect any unauthorized activity then you should contact your credit card company and/or bank immediately.
Also, please send an email to our verification team at firstname.lastname@example.org and include the following information:
- Suspicious order number (s).
- Detailed description of any unusual activity from your account (if any).
If you still have access to your account, be sure to change your password to a more complex one with a combination of numbers, letters, and symbols.