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Refunds & Returns
Refunds & Returns
iHerb's Return & Reship Policy
Refunds and Returns FAQ
Start the refund or return process.
What if I have problems with my order?
How do I return an item or order?
Contact iHerb Customer Service and Support
Manage or Track my Order
Order Status
Where's my order?
Why hasn't my order shipped?
What if I missed the order delivery?
Why was my order canceled?
What does the status of my order mean?
Why is my order being returned?
Order Management
How do I cancel my order?
Can I change my order information?
How do I view my order history or reorder?
How do I find and print my invoice?
Account Login, Management & Security
Account Login
Why can't I log in to my account?
What if I don't receive the temporary code?
How do I log in with a temporary code?
How do I change or reset my password?
How do I log in with my Apple ID, Google or Facebook account?
Account Management
Can I merge or combine multiple accounts?
How do I edit or delete my account information?
How do I change my country, currency and language settings?
How do I change notification and communication settings?
Account Security
How secure is your site?
How do I create a strong password?
What should I do if I think my account is compromised?
How do I recognize and report scams?
Payment & Charges
General Payment Questions
How do I verify or confirm my order?
How to fix declined cards or update order payment.
Why was I charged more or charged twice for my order?
What is 3D Secure (3DS) payment verification?
Can I save, edit, or delete my payment information?
What currency will I be charged in?
See all 7 articles
Payment Methods
What payment methods are available?
PayPal FAQ
Apple Pay FAQ
iHerb eGift Card FAQ
Klarna FAQ
Promotions, Rewards & Influencer Programs
Promotions
How do I update my Autoship & Save address?
Help with applying, changing, or removing a promotion code.
Which brands and items are excluded from promotions?
Is there a promotion code I can use?
Why am I not getting the Trial item discount?
iHerb's Autoship & Save Program
Rewards Program
About the iHerb Rewards Program
How do I cash out my Rewards Credit?
iHerb Store Credit FAQ
iHerb Influencer Program FAQ
Shipping & Customs
Shipping Questions
How do I get free shipping?
GTS: Delivery to the closest post office for some ZIP codes.
Shipping and Customs FAQ
Customs Information
Will I have to pay customs duties and taxes?
Azerbaijan Customs Clearance Process
Turkey ECMS Document Upload FAQ
Singapore Goods and Services Tax (GST)
Taiwan Customs Information
Know Your Customer (KYC) FAQ
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Checkout Support
Checkout Support
Address Help Quick Tips
Why did the price of an item or the order total change?
Why can't I choose the shipping method I want?
How do I view my order's subtotal?
How do I enter "Incognito Mode"?
Product & Supplier Questions
Product Questions
Out-of-Stock Items FAQ
When will the product I purchased expire?
Does heat exposure impact product quality?
Why has a product been discontinued?
Can I suggest a product for iHerb to carry?
What are the iHerb Brands?
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Suppliers
Purchase Order Terms and Conditions
Official iHerb Supplier Manual
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Refund, Login, Payment