Refunds & Returns

Refunds & Returns

• iHerb's Return & Reship Policy
• Refunds and Returns FAQ
• Start the refund or return process.
• What if I have problems with my order?
• How do I return an item or order?
• Contact iHerb Customer Service and Support

Manage or Track my Order

Order Status

• Where's my order?
• Why hasn't my order shipped?
• What if I missed the order delivery?
• Why was my order canceled?
• What does the status of my order mean?
• Why is my order being returned?

Order Management

• How do I cancel my order?
• Can I change my order information?
• How do I view my order history or reorder?
• How do I find and print my invoice?

Account Login, Management & Security

Account Login

• Why can't I log in to my account?
• What if I don't receive the temporary code?
• How do I log in with a temporary code?
• How do I change or reset my password?
• How do I log in with my Apple ID, Google or Facebook account?

Account Management

• Can I merge or combine multiple accounts?
• How do I edit or delete my account information?
• How do I change my country, currency and language settings?
• How do I change notification and communication settings?

Account Security

• How secure is your site?
• How do I create a strong password?
• What should I do if I think my account is compromised?
• How do I recognize and report scams?

Payment & Charges

General Payment Questions

• How do I verify or confirm my order?
• How to fix declined cards or update order payment.
• Why was I charged more or charged twice for my order?
• What is 3D Secure (3DS) payment verification?
• Can I save, edit, or delete my payment information?
• What currency will I be charged in?
• See all 7 articles

Payment Methods

• What payment methods are available?
• PayPal FAQ
• Apple Pay FAQ
• iHerb eGift Card FAQ
• Klarna FAQ

Promotions, Rewards & Influencer Programs

Promotions

• How do I update my Autoship & Save address?
• Help with applying, changing, or removing a promotion code.
• Which brands and items are excluded from promotions?
• Is there a promotion code I can use?
• Why am I not getting the Trial item discount?
• iHerb's Autoship & Save Program

Rewards Program

• About the iHerb Rewards Program
• How do I cash out my Rewards Credit?
• iHerb Store Credit FAQ
• iHerb Influencer Program FAQ

Shipping & Customs

Shipping Questions

• How do I get free shipping?
• GTS: Delivery to the closest post office for some ZIP codes.
• Shipping and Customs FAQ

Customs Information

• Will I have to pay customs duties and taxes?
• Azerbaijan Customs Clearance Process
• Turkey ECMS Document Upload FAQ
• Singapore Goods and Services Tax (GST)
• Taiwan Customs Information
• Know Your Customer (KYC) FAQ
• See all 9 articles

Checkout Support

Checkout Support

• Address Help Quick Tips
• Why did the price of an item or the order total change?
• Why can't I choose the shipping method I want?
• How do I view my order's subtotal?
• How do I enter "Incognito Mode"?

Product & Supplier Questions

Product Questions

• Out-of-Stock Items FAQ
• When will the product I purchased expire?
• Does heat exposure impact product quality?
• Why has a product been discontinued?
• Can I suggest a product for iHerb to carry?
• What are the iHerb Brands?
• See all 8 articles

Suppliers

• Purchase Order Terms and Conditions
• Official iHerb Supplier Manual