Promoted articles
- Refunds and Returns FAQ
- How do I return an item or order?
- Does iHerb have a Phone Number?
- Order Problems - Items are damaged, missing, melted, leaked, wrong, etc.
- How can I track my order?
- Why hasn't my order shipped?
- Where's my order?
- Why can't I log in to my account?
- How do I log in with a temporary code?
- What if I don't receive the temporary 6-digit code?
- How do I change my account email or phone number?
- How do I verify or confirm my order?
- My payment failed and needs to be updated. What now?
- Konbini Payment and Refunds
- Which brands and items are excluded from promotions?
- Why won't a discount or promotion code apply to my order?
- Shipping and Carrier FAQ
- How do I get free shipping?
- Why did the price of an item or the order total change?
- Why am I not getting the Trial item discount?
- Why can't I choose the shipping method I want?
- About the iHerb Rewards Program
- Out-of-Stock Items FAQ