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Refunds & Returns

  • iHerb's Return & Reship Policy
  • Refunds and Returns FAQ
  • Start the refund or return process.
  • What if I have problems with my order?
  • How do I return an item or order?
  • Contact iHerb Customer Service and Support

Order Status

  • Where's my order?
  • Why hasn't my order shipped?
  • What if I missed the order delivery?
  • Why was my order canceled?
  • What does the status of my order mean?
  • Why is my order being returned?

Order Management

  • How do I cancel my order?
  • Can I change my order information?
  • How do I view my order history or reorder?
  • How do I find and print my invoice?

Account Login

  • Why can't I log in to my account?
  • What if I don't receive the temporary code?
  • How do I log in with a temporary code?
  • How do I change or reset my password?
  • How do I log in with my Apple ID, Google or Facebook account?

Account Management

  • Can I merge or combine multiple accounts?
  • How do I edit or delete my account information?
  • How do I change my country, currency and language settings?
  • How do I change notification and communication settings?

Account Security

  • How secure is your site?
  • How do I create a strong password?
  • What should I do if I think my account is compromised?
  • How do I recognize and report scams?

General Payment Questions

  • How do I verify or confirm my order?
  • How to fix declined cards or update order payment.
  • Why was I charged more or charged twice for my order?
  • What is 3D Secure (3DS) payment verification?
  • Can I save, edit, or delete my payment information?
  • What currency will I be charged in?
  • See all 7 articles

Payment Methods

  • What payment methods are available?
  • PayPal FAQ
  • Apple Pay FAQ
  • iHerb eGift Card FAQ
  • Klarna FAQ

Promotions

  • How do I update my Autoship & Save address?
  • Help with applying, changing, or removing a promotion code.
  • Which brands and items are excluded from promotions?
  • Is there a promotion code I can use?
  • Why am I not getting the Trial item discount?
  • iHerb's Autoship & Save Program

Rewards Program

  • About the iHerb Rewards Program
  • How do I cash out my Rewards Credit?
  • iHerb Store Credit FAQ
  • iHerb Influencer Program FAQ

Shipping Questions

  • How do I get free shipping?
  • GTS: Delivery to the closest post office for some ZIP codes.
  • Shipping and Customs FAQ

Customs Information

  • Will I have to pay customs duties and taxes?
  • Azerbaijan Customs Clearance Process
  • Turkey ECMS Document Upload FAQ
  • Singapore Goods and Services Tax (GST)
  • Taiwan Customs Information
  • Know Your Customer (KYC) FAQ
  • See all 9 articles

Checkout Support

  • Address Help Quick Tips
  • Why did the price of an item or the order total change?
  • Why can't I choose the shipping method I want?
  • How do I view my order's subtotal?
  • How do I enter "Incognito Mode"?

Product Questions

  • Out-of-Stock Items FAQ
  • When will the product I purchased expire?
  • Does heat exposure impact product quality?
  • Why has a product been discontinued?
  • Can I suggest a product for iHerb to carry?
  • What are the iHerb Brands?
  • See all 8 articles

Suppliers

  • Purchase Order Terms and Conditions
  • Official iHerb Supplier Manual

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Refund, Login, Payment