Ordering & Checkout

Placing an Order

• How to Place an Order
• Add Delivery Instructions, Access Codes and Notes for Your Order
• Guest Checkout Orders: Tracking, Returns, and Support
• Official iHerb Stores on Amazon, eBay, and Local Platforms

Checkout Issues

• Free Shipping: Requirements and Common Problems
• Why Can't I Choose the Shipping Method I Want?
• Troubleshooting Address Form Errors & Issues
• Why Did the Price of an Item or Order Total Change?
• How do I take screenshots?
• How do I make a video of what I am experiencing?
• See all 7 articles

Shipping & Delivery

Tracking & Order Status

• iHerb Order Tracking & Delivery
• Understanding Your Order Status
• My Order Hasn't Shipped: Common Causes
• Order Split into Multiple Packages? Here's Why!
• Check if Your Order Was Placed Successfully
• Home Delivery Changed to Collection Point - Next Steps

Delivery Issues

• I Can’t Find My Delivered Order
• Report a Late or Lost Order
• Missed Delivery - Next Steps
• Returned Orders: Next Steps and Reasons

Shipping Information

• Australia Post (AU Post) Order Delivery Help
• Climate & Temperature Controlled Shipping
• Saudi Post (SPL) National Address Short Code Explained
• Free Shipping: Requirements and Common Problems
• Understanding Shipping Costs & Delivery Times
• Shipping Methods & Carrier Options
• See all 10 articles

Customs, Duties & Taxes

Customs, Duties & Taxes

• Will I Have to Pay Customs Duties, Taxes, and Fees?
• My Order is Stuck or Held in Customs. What Next?
• About Prepaid Duties and Taxes for Orders - DDP Shipping
• My Order Cleared Customs. What Next?
• What Is the Declared Value of My Order?
• Asked to Pay VAT or IOSS Fees Twice? Here's What to Do

Country-Specific Customs Information

• Update or Fix an Incorrect CPF Number for Brazilian Orders
• South Korea: Customs, Duties, PCCC, and Restricted Items
• Mexico Customs Regulations: RFC and CURP Guidelines
• Brazil's Remessa Conforme Program. How it Works!
• Understanding Customs Charges and Fees for Saudi Arabia
• Taiwan Duties and Tax Refunds: What You Need to Know
• See all 12 articles

Payment & Billing

Payment Problems & Charges

• Understanding Foreign Transaction Fees
• Troubleshooting Declined Card Payments
• Update Payment Information for Your Order
• Troubleshooting Problems Updating Payment Information
• Understanding Extra Charges on Your Order
• Choosing Your Payment Currency
• See all 10 articles

Payment Methods

• PayPal Troubleshooting
• Accepted Currencies for PayPal
• PayPal Refunds
• How to Pay with Your PayPal Balance
• Pay with PayPal!
• Available Payment Methods
• See all 8 articles

Order Issues, Refunds & Returns

Problems with Your Order

• Report Damaged, Leaking, or Melted Products
• My Order is Missing Items
• Report Wrong Products in Your Order
• My Order Hasn't Shipped: Common Causes
• Products in My Order Smell, Look, or Feel Different.
• Expired Products? Here's What to Do
• See all 11 articles

Refunds & Returns

• Start the Refund Process
• iHerb's Refund Policy
• Start the Return Process
• How Long Do I Have to Return Something

Refund Questions

• How Long Do Refunds Take
• Understanding Your Refund Total
• Refunds to Expired or Closed Credit or Debit Cards
• Refund to Closed Bank Account - No Problem!
• Order Delivered After Refund - Keep It!
• About Rewards Credit Refunds

Manage Your Order or Autoship & Save Subscription

Order Management

• Item Price Dropped After You Bought It? Here's What to Do
• Change Order Information: What's Possible
• Cancel Your iHerb Order
• How to Verify or Confirm an Order
• Can't Find Your Recently Placed Order? What to Do!
• View Past Orders and Reorder
• See all 7 articles

Autoship & Save Program

• Add Items to An Existing Subscription
• Cancel Your Autoship & Save Subscription
• Autoship & Save Free Shipping Information
• Change Your Autoship & Save Subscription Payment Method
• Skip or Change the Frequency of Your Autoship & Save Subscription
• Update Your Address for Autoship & Save Subscriptions
• See all 7 articles

Account Login, Management & Security

Login Help & Account Access

• How to Login With a Temporary Link
• How to Login With a Temporary Code
• Troubleshooting Temporary Code Issues
• Troubleshooting Login Issues and Deactivated Accounts
• Change or Reset Your Password
• Log In with Apple ID, Google, or Facebook

Account Settings & Management

• Update Your iHerb Account Email or Phone Number
• Delete Your iHerb Account
• Merge Multiple Accounts: iHerb's Policy
• Stay Connected with iHerb Notifications!
• Change Your Language, Currency, and Country Settings
• Stop Receiving Physical Mail from iHerb

Account Security & Privacy

• How Secure Is Your Site?
• Identify and Report Scams, Phishing, and Fraud
• Report Unauthorized Orders or Suspicious Activity
• Tips for Keeping Your Account Secure
• iHerb's Privacy Policy

Promotions & Rewards

Using Promo Codes

• Migrate Your Vitacost Account & Apply the 30% Discount
• Buy One, Get One Free Promotion Rules: How It Works
• Get 15% Off Your First App Order!
• Forgot to Apply the Discount Code. Next steps!
• New Customer Discount Information
• Promotion Code Troubleshooting
• See all 12 articles

Rewards & iHerb Credit

• When Will My Rewards Credit Become Available?
• Does Rewards Credit Expire?
• Why Am I Not Receiving Rewards Emails or Notifications?
• About Rewards Credit Refunds
• My Rewards Account is Paused or Blocked. What now?
• Track and Find Your Earned iHerb Rewards
• See all 8 articles

Product Information

Product Details

• Partner with iHerb!
• About Product Expiration & Manufacturing Dates
• Regarding Product Recommendations and Use
• View a Product's Ingredients or Composition
• Discover the Value of iHerb Brands!
• A Fresh Face for Your Favorite iHerb Products
• See all 12 articles

Product Availability & Quality

• Why Is There a Sticker Covering the Original Barcode or Label?
• Suggest a Product or Brand for Us to Carry!
• Get Notified When Items Are Back In Stock
• Heat Exposure & Product Quality
• About Product Recall Notifications
• Why a Product Gets Discontinued
• See all 8 articles