Tip
Ensure you log in with the email address you used to sign up for iHerb. Using a different email address can lead to login errors.
Having trouble logging in to your iHerb account? Follow the steps below to resolve common login issues and understand how to handle a locked or deactivated account.
Locked Account After Failed Login Attempts
Your account will be locked after 6 consecutive unsuccessful login attempts. Here’s what you can do:
- Automatic Unlock: The account will unlock automatically after 1 hour. You can try logging in again afterward.
- Reset Your Password: Use the password reset option if you’re unsure of your credentials.
- Login with a Temporary Code: Request a temporary code to access your account.
Note: If you are using a mobile number to reset your password or request a temporary code:
- Double-check that the country code is correct before proceeding.
- If your account is not linked to a phone number, you must use your registered email to log in or request a temporary code.
Account Verification
In some cases, account verification may be required.
- Check your registered email inbox for any messages from iHerb.
- Follow the instructions in the email to complete the verification process.
Account Deactivation
An account may be deactivated for various reasons, including:
- Suspicious or fraudulent activity
- Prolonged inactivity
- Multiple accounts tied to the same user
- Abuse of discounts or offers
- Regional customs issues
- False or misleading account information
- Involvement in phishing or unlawful activities
- Threatening or offensive behavior
How to Reactivate a Deactivated Account
If your account has been deactivated and you’d like to reactivate it, please contact us. Our support team will assist you with the reactivation process.