If the total of your refund is different from what you expected, there are a few common reasons that may explain the discrepancy:
1. Discounts and Promotions
Refunds reflect the amount you were actually charged after any discounts or promotions were applied to your order.
- Refunds are based on the final amount paid, not the original price of the item(s).
- If you used a coupon or promotional discount at checkout, the refunded amount will not include the value of that discount.
2. Shipping and Tax Fees
Depending on the situation, shipping and tax fees may or may not be included in your refund. These are handled at iHerb’s discretion and may vary based on the circumstances of the order or return.
3. Fees for Returns
When returning products, additional fees may apply, which can impact the refund total. These fees might include:
- Return postage
- Handling and storage fees
- Quarantine or other processing fees to return products to our fulfillment centers