Order Issues, Refunds & Returns

Problems with Your Order

• Report Damaged, Leaking, or Melted Products
• My Order is Missing Items
• Report Wrong Products in Your Order
• My Order Hasn't Shipped: Common Causes
• Products in My Order Smell, Look, or Feel Different.
• Expired Products? Here's What to Do
• See all 11 articles

Refunds & Returns

• Start the Refund Process
• iHerb's Refund Policy
• Start the Return Process
• How Long Do I Have to Return Something

Refund Questions

• How Long Do Refunds Take
• Understanding Your Refund Total
• Refunds to Expired or Closed Credit or Debit Cards
• Refund to Closed Bank Account - No Problem!
• Order Delivered After Refund - Keep It!
• About Rewards Credit Refunds