Most of the time, an item is not actually missing from an order. Below are some of the most common reasons an item appears to be missing from an order:
- If an item(s) is out of stock, we will remove it from your order. You'll also receive an email from iHerb regarding any items we're unable to ship to you. Please check your order invoice or email inbox to see if any items were removed from your order before being shipped.
- Some orders may be split into multiple shipments. Your item(s) still may be on its way to you. Be sure to check for multiple tracking numbers in the order confirmation email. To learn more about split shipments, we encourage you to read our short help article: Order Split into Multiple Packages? Here's Why!
Refunds for Missing Items
Rest assured - if you have paid with a credit or debit card you won't be charged for any item(s) removed from your order. iHerb processes these payments after orders have shipped so you're only charged for the item(s) delivered.
Some third-party payment methods (Yandex, Konbini, Boleto, etc.) may take longer to refund or may only be refunded as store credit. When this occurs, store credit is available immediately and will apply automatically to your next order. For this reason, we suggest choosing to refund as store credit to avoid any wait periods.
If you feel that you're still missing an item, please submit a refund or reship request.