If your order is shipping to Brazil, incorrect tax information can cause delays at customs and order delivery. This guide explains how to update your CPF details through official channels so your package can be successfully delivered.
What is a CPF Number?
A CPF (Cadastro de Pessoas Físicas) is a Brazilian taxpayer identification number. It is individually assigned by the Brazilian Federal Revenue to every person—whether a Brazilian citizen or a resident alien—who directly or indirectly pays taxes in Brazil. Valid CPF information is legally required to clear international packages through Brazilian customs.
How to Update Your CPF Number
If you provided the wrong CPF information for your order, you must update it with the Brazilian customs authorities. We cannot change this on your behalf once the package has shipped.
To resolve the issue, you will need to use the official government and postal portals:
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Use the Official Government Portal: You can manage your import requirements via the official Brazilian government website.
- Track customs requirements and shipment holds.
- Make necessary import tax and duty payments.
- Supplement or correct information (like your CPF) requested by the tax authorities.
Additional Documentation May Be Needed
When updating your information or clearing an order with incorrect details, Brazilian customs validation may require supplementary documents.
To prevent further delays, be prepared to upload the following via the "My Imports" portal:
- Identification document: A valid photo ID matching the correct CPF.
- Proof of purchase or invoice: Your order confirmation email or receipt.
- Proof of payment: Bank or credit card statement showing the transaction.
- Additional description of the content: A detailed breakdown of the items in your package.
- Other documents: Any specific paperwork requested by the Federal Revenue Service, depending on the type of merchandise you ordered.