If your discount or promotion code isn't working at checkout, we know it can be frustrating. We have organized the most common reasons a promo code may fail to apply below.
Review the categories below to find out why your offer might have been excluded and how to resolve it.
Product and Brand Restrictions
Often, specific items in your cart do not qualify for the discount. Check for these common product-level restrictions:
Brand Exclusions: Some brands in your cart may be explicitly excluded from the current promotion.
Product Eligibility: Only eligible items count toward the promotion. Certain products, such as Trial Items or specific brand products, may not qualify.
Trial Item Policy: Trial item promotions are strictly limited to one use per item.
Order Requirements and Combinations
Your cart's total or the way you are combining offers might be preventing the code from activating:
Minimum Order Value: Your order subtotal may not meet the promo code’s minimum spend requirement (calculated before taxes and shipping).
Promo Combinations: Promos cannot be combined with other offers, such as special deals or Trial Items. If multiple discounts are applied to your cart, our system will automatically apply the highest discount to guarantee you get the best price.
Payment Method Restrictions: Some promotions may only activate when you use a specific, qualifying payment method at checkout. This type of discount will apply in checkout (after cart) when you select the correct payment method.
Account and Usage Limits
Certain codes are tied to your specific account history or customer status:
One-Time Use Discounts: Many discounts can only be used once. If you have already used the promo on a past order, it will not apply again. Note: If you recently canceled an order that used a one-time code, wait 15 minutes before trying to use the promo code again.
New Customer Offers: Some promotions are exclusive to first-time shoppers and will not work if you have ordered before. Note: New customer promotions may only work on the iHerb app.
Personal Promotions: You must place the order using the specific account associated with the email address that received the promotion code.
Time, Location, and Platform Rules
Finally, check the logistical details of the offer to ensure it is still valid for your region and device:
Offer Expiration: Promotions strictly end at 10:00 AM PT on the expiration date listed in the offer details.
Country Restrictions: The offer may only be valid for shipping addresses within specific countries.
App-Only Promotions: Certain promo codes are only valid when placing an order directly through the mobile app. To use these, download the iHerb app from the Google Play Store or Apple App Store.