If a discount or promotion code didn’t apply to your order, it could be due to one of the following reasons:
- Brand Exclusions:
Some brands in your cart may be excluded from the promotion. - Product Eligibility:
Only eligible items count toward the promotion. Certain products, like Trial Items or certain brand products, may not qualify. - Trial Item Policy:
Trial item promotions can only be used once per item. - Minimum Order Value:
The order subtotal may not meet the promo code’s minimum spend requirement. - Promo Combinations:
Promos cannot be combined with other offers such as special deals or Trial Items. If multiple discounts are applied, the highest discount will automatically be applied to guarantee the best price. - Country Restrictions:
The offer may only be valid for specific countries. - One-Time Use Discount:
Some discounts can only be used once. If you’ve already used the promo on a past order, it won’t apply again.- If the order was canceled, wait 15 minutes before trying to use the promo code again.
- Offer Expiration:
Promotions end at 10:00 AM PT on the expiration date listed. - New Customer Offers:
Some promotions are exclusive to new customers. - App-Only Promotions:
Certain promo codes are only valid when placing an order through the iHerb mobile app.- Download the iHerb app from the Google Play Store or Apple Store.
- Payment Method Restrictions:
Some promotions may only apply when using specific payment methods.