Update Payment Information for Your Order

Important: 24-Hour Action Window

When a payment fails, a 24-hour window to correct it begins. Some payment methods such as Konbini or other 3rd party payment methods may allow a slightly longer time period for updating your payment. Please be aware of the following critical details:

• Deadline: You have exactly 24 hours after receiving the payment declined notification to update your payment information.
• Consequences of Inaction: Failure to update your payment information within this timeframe will result in:
  • Automatic order cancellation.
  • Potential account deactivation for security purposes.

Update Your Payment Information

You can provide a new or updated payment method using one of two methods.

Method 1: Update Through Your iHerb Account

1. Navigate to the "Orders" page.
2. Locate the order, which will have a status like "Order needs your attention" or "Waiting for Payment".
3. Click the "Update Payment" button and follow the on-screen instructions to enter your updated payment details.

Method 2: Update Through the Notification Email

1. Open the payment decline notification email sent from iHerb.
2. Click the link and follow the prompts to update your payment method.

Confirmation: After a successful update using either method, your order status will change to "Fulfilling" within 2 hours.