Why You Received This Notification
Your safety and trust are our top priorities. You received a product recall notification email because our records show that you have previously purchased a product that has been recalled by the manufacturer or a regulatory body.
The email we sent to you contains the specific name of the recalled product(s) you purchased. We send these notifications to ensure you are aware of any potential issues and can take appropriate action.
What You Should Do
If you have the recalled product, please follow these steps for a full refund:
- Stop using the product immediately.
- Dispose of the product securely. Please do not return it to us. Do not keep in reach of children.
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Contact Us: Email ProductRecall@iherb.com with the product name in the subject line. Include the following:
- Your full name
- Product name and quantity
- Order number
- Photo evidence of destruction: Write your initials and the date on each recalled product and take a clear photo showing this information.
Refund Information:
Once your refund is approved, it will be processed within 5-7 business days to your original payment method. If the original payment method is unavailable, we will issue store credit to your account, which will be available within 24 hours.
You will receive a separate email confirming your refund or store credit.
Common Reasons for Product Recalls
Products can be recalled for various reasons to ensure consumer safety and product quality. Common reasons include:
- Safety Hazard: A potential risk of injury is discovered (e.g., a defective component or packaging).
- Undeclared Allergens: The product contains a major allergen (like nuts, soy, or milk) that is not listed on the label.
- Contamination: The product may be contaminated with harmful substances, bacteria, or foreign objects.
- Mislabeled Ingredients: The ingredients or their potency are incorrectly stated on the packaging.
Where to Find More Detailed Information
We provide the most critical information directly to you. However, for complete details about specific recalls, including the exact reason and the risks involved, we recommend consulting the official websites of U.S. regulatory agencies:
- U.S. Consumer Product Safety Commission (CPSC): For recalls on a wide range of consumer goods.
- U.S. Food and Drug Administration (FDA): For recalls related to food, supplements, and cosmetics.