Understanding Your Order Status

Order status information

• Waiting for Payment: Indicates that payment must be completed.
  • This is often the case for third party payment methods such as Sofort, PayPal, Yandex, etc..
  • The necessary information to complete the order is located next to the order of concern.
• Processing: Order is currently processing and waiting to be fulfilled and shipped soon.
  • Customers may cancel their orders during this phase. For most payment methods, iHerb does not receive payment until orders have shipped. Funds should appear back in the financial account within 3-5 business days.
  • Some third party payment methods (Boleto, Konbini, etc.) must be refunded to your Rewards account.
• Fulfilling: Order has been successfully placed and the warehouse is preparing it for shipment.
  • During this phase, most customers will be able to cancel their orders. However, orders shipping to China, Singapore, Hong Kong, Taiwan, South Korea, Japan, and others countries in Asia cannot be canceled. 
  • For most payment method, iHerb will not receive payment until orders have shipped. Therefore, refunds for these orders should appear back in the financial account within 3-5 business days.
  • Third-party payment methods (Boleto, Konbini, etc.) must be refunded in Rewards Credit.
• Shipped: Order has left our warehouse and is out for delivery.
  • Orders may no longer be canceled.
  • Contact the carrier or check the tracking link provided for the latest delivery status.
• Delivered: Order has been delivered by the carrier.
  • Contact the carrier for any concerns regarding the "delivered" status.
• Returned: Order has been sent back to either the carrier's distribution hub or iHerb. 
  • Contact the carrier directly to determine if further information is needed prior to order delivery.
  • Orders are stored at carrier facilities for short durations prior to packages being disposed of.
• Order Lost: Order is considered lost during the shipping process. 
  • Contact the carrier directly for assistance prior to contacting iHerb Customer Support.
• Order Damaged: Carrier has damaged the order during transit.
  • Carrier may still deliver the order and products may have no damage.
  • Contact the carrier directly to determine if they will still deliver the order.
• Canceled: Confirms that an order cancellation was successful.
  • For most payment methods, iHerb does not receive payment until orders have shipped. Funds should appear back in the financial account within 3-5 business days.
  • Some third party payment methods (Boleto, Konbini, etc.) must be refunded to your Rewards account.
  • Please note that shipped orders cannot be canceled.
• Rejected: Order was not accepted for various reasons.
  • Failed payment and account concerns are common reasons why orders might have been rejected
  • Trying another payment method may help resolve the issue