Sometimes, technology has a hiccup and you may not receive an immediate payment or order confirmation notification after placing an order. Don't worry!
Here are a few ways you can check if your payment or order was successful.
Check Your Order History
- Log in to your account.
- Go to ‘My Account’. Its homepage shows any recent orders and their status.
- If the order is listed and its status indicates ‘Processing’ or any other status besides cancelled, it was placed successfully.
To view more order details (like payment), select the order, then click 'View details'.
Review Your Bank or Credit Card Statement
- Log in to your online banking portal or credit card account.
- Check your recent transactions for a charge from us that matches the amount of your order.
- Please note that sometimes there might be a slight delay (a few minutes to a few hours) for the transaction to appear, depending on your bank or card issuer.
- A pending charge usually indicates that the payment is being processed and is likely successful.
Check Your Email (Including Spam/Junk Folder)
- While you didn't receive an immediate notification, sometimes emails can be delayed or get filtered into your spam or junk folder.
- Please thoroughly check all folders in your email account for a confirmation message from iHerb.
- Try searching your inbox for "iHerb" or your order number (if you managed to note it down).
If you have allowed a few hours to pass and still don’t know if your order was successful, please contact our Customer Support team.