If you're unable to choose your preferred shipping method, it's likely that your shopping cart exceeds the carrier's specific limitations or the desired carrier does not service your delivery address. Carriers establish their own policies for order weight, total order value, item types, and delivery locations.
Common Reasons a Shipping Carrier May Be Unavailable
If you are trying to check out and don't see a specific carrier as an option, it is likely due to one of the following reasons:
Unsupported Location: Your specific zip code, state, or region may not be serviced by that carrier.
Carrier Unavailability: We may not currently offer delivery through this carrier for iHerb orders in your area, even if this carrier does offer service to your location.
Order Weight Limit: The total weight of your order exceeds the carrier's maximum weight restrictions.
Order Value Limit: Certain carriers will not transport orders that go above a specific monetary value.
Item Restrictions: Some carriers restrict specific products, such as liquids, food items, or other materials.
Customs Regulations: Your country's local customs laws may restrict or prohibit certain products. If a prohibited item is in your cart, the checkout process will be blocked.
Pro-Tip: How to Avoid Shipping Issues
To ensure you see the most accurate shipping options, pricing, and product availability, please follow this tip:
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Select the correct country and currency settings before adding items to your shopping cart. This helps prevent any inconvenience with local restrictions or price changes when you are ready to place your order.
- To learn how to do this, read this short help article.