Please visit our Contact Us page and view the Trending Questions section. It will display any recent issues that may be impacting your order’s tracking or timely delivery.
Carriers may change the order tracking status to Delivered up to 24-48 hours ahead of the actual delivery. If this occurs, we kindly ask that you wait at least 24-48 hours before contacting us.
We also suggest verifying that the delivery address information for your order is correct before contacting us. After verifying the address is correct, contact the carrier prior to starting the refund or return process. They may be able to locate your order and help you further. Simply visit our Shipping Information page or view your carrier’s tracking website to find your carrier’s contact information.
If your order has exceeded the estimated delivery date by 24-48 hours and you have not received any notifications from us or the carrier, you may contact our Customer Support team. Please include the order number and the delivery address information for your order.
Our expert Customer Support team will work to resolve the issue in a timely manner.