Tip: Payments will usually take 24 hours to process and reflect on your order status when using Konbini. Payment must be completed at a convenience store within 5 days of placing your order. iHerb does not accept Konbini payments made at 7/11 stores. You may contact Konbini directly by phone for payment support at 0120-92-4063.
How to Pay with Konbini
App
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Make sure that your selected currency is JPY (Japanese Yen).
- You can select your currency settings by navigating to your account and finding the 'Language/Currency' section located under 'Quick Links'.
- On the checkout screen, select 'Payment Method'.
- Select 'Convenience Store' payment, complete the form, then select 'Continue' at the bottom of the page.
- Select 'Place Order' at the bottom of the page.
- You will be directed to another page and asked to complete the form. Select 'Continue' after doing so.
- You will see a confirmation message with instructions on how to complete payment with the deadline included. On this page, you will see the following:
- Payment amount due at convenience store
- Payment Receipt Number
- Payment deadline
- Choose which convenience store you want to pay at. Convenience store partners are listed below:
- After paying at the convenience store, payment will take up to 24 hours to process and reflect as completed on your order's status.
- There is no need to contact us and we will reach out to you if there are any issues.
Desktop
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Make sure that your currently selected currency is JPY (Japanese Yen).
- You can set your currency by selecting the country, language, and currency settings located at the top right of the homepage screen.
- On the checkout screen, click 'Pay with Convenience Store', complete the form, and then click 'Continue'.
- On the order review page, click 'Place Order'.
- You will be directed to another page and asked to complete the form. Select 'Continue' after doing so.
- After selecting 'Continue', you will see a confirmation message with instructions on how to complete payment with the deadline included. On this page, you will see the following:
- Payment amount due at convenience store
- Payment Receipt Number
- Payment deadline
- Choose which convenience store you want to pay at. Convenience store partners are listed below:
- After paying at the convenience store, payment will take up to 24 hours to process and reflect as completed on your order's status.
- There is no need to contact us and we will reach out to you should any issues occur.
Refunds for Konbini Payments
Konbini refunds must be processed as Rewards credit (store credit). If the refund requires review by one of our specialists, please allow up to 48 hours for review. Once the refund is approved, Rewards credit typically becomes available for use within 24 hours, if not immediately. Once available, Rewards credit will apply to an order automatically. Your order summary will display the Rewards credit applied to your order during the checkout experience. Rewards credit must be used within 90 days of being granted or they will expire.
You may view your available and pending Rewards credit in your account's Rewards Overview section.