Ordering & Checkout

Placing an Order

• How to Place an Order
• Guest Checkout Orders: Tracking, Returns, and Support
• Add Delivery Instructions, Access Codes and Notes for Your Order
• Official iHerb Stores on Amazon, eBay, and Local Platforms

Checkout Issues

• Free Shipping: Requirements and Common Problems
• Why Can't I Choose the Shipping Method I Want?
• Troubleshooting Address Form Errors & Issues
• Why Did the Price of an Item or Order Total Change?
• How do I take screenshots?
• How do I make a video of what I am experiencing?
• See all 7 articles

Shipping & Delivery

Tracking & Order Status

• iHerb Order Tracking & Delivery
• Understanding Your Order Status
• My Order Hasn't Shipped: Common Causes
• Order Split into Multiple Packages? Here's Why!
• Check if Your Order Was Placed Successfully
• Home Delivery Changed to Collection Point - Next Steps

Delivery Issues

• Report a Late or Lost Order
• I Can’t Find My Delivered Order
• Missed Delivery - Next Steps
• Returned Orders: Next Steps and Reasons

Shipping Information

• Free Shipping: Requirements and Common Problems
• Understanding Shipping Costs & Delivery Times
• Australia Post (AU Post) Order Delivery Help
• Climate & Temperature Controlled Shipping
• Saudi Post (SPL) National Address Short Code Explained
• Shipping Methods & Carrier Options
• See all 10 articles

Customs, Duties & Taxes

Customs, Duties & Taxes

• Understanding the €3 EU Customs Duty on Orders
• Will I Have to Pay Customs Duties, Taxes, and Fees?
• My Order is Stuck or Held in Customs. What Next?
• About Prepaid Duties and Taxes for Orders - DDP Shipping
• My Order Cleared Customs. What Next?
• What Is the Declared Value of My Order?
• See all 7 articles

Country-Specific Customs Information

• Taiwan Duties and Tax Refunds: What You Need to Know
• Taiwan Customs Clearance Requirements - EZWAY X4 Online Customs Authorization Process
• South Korea: Customs, Duties, PCCC, and Restricted Items
• Canada Tariffs: What Applies to Your Order and What Doesn't
• Update or Fix an Incorrect CPF Number for Brazilian Orders
• Mexico Customs Regulations: RFC and CURP Guidelines
• See all 15 articles

Payment & Billing

Payment Problems & Charges

• Troubleshooting Declined Card Payments
• Update Payment Information for Your Order
• Understanding Foreign Transaction Fees
• Understanding Extra Charges on Your Order
• Troubleshooting Problems Updating Payment Information
• Choosing Your Payment Currency
• See all 10 articles

Payment Methods

• Available Payment Methods
• PayPal Troubleshooting
• Pay with PayPal!
• Accepted Currencies for PayPal
• How to Use Your FSA or HSA Benefits on iHerb
• PayPal Refunds
• See all 10 articles

Order Issues, Refunds & Returns

Problems with Your Order

• Report Damaged, Leaking, or Melted Products
• My Order is Missing Items
• Report Wrong Products in Your Order
• Products in My Order Smell, Look, or Feel Different.
• My Order Hasn't Shipped: Common Causes
• Expired Products? Here's What to Do
• See all 11 articles

Refunds & Returns

• Start the Refund Process
• iHerb's Refund Policy
• Start the Return Process
• How Long Do I Have to Return Something

Refund Questions

• Gift With Purchase (GWP): How Free Gift Pricing and Refunds Work
• How Long Do Refunds Take
• Understanding Your Refund Total
• Refunds to Expired or Closed Credit or Debit Cards
• Refund to Closed Bank Account - No Problem!
• Order Delivered After Refund - Keep It!
• See all 7 articles

Manage Your Order or Subscribe & Save Subscription

Order Management

• Cancel Your iHerb Order
• Change Order Information: What's Possible
• Can't Find Your Recently Placed Order? What to Do!
• Find and Print Your Order Invoice
• How to Verify or Confirm an Order
• View Past Orders and Reorder

Subscribe & Save Program

• How to Change the Payment Method For Your Subscription
• How to Change Your Subscription Delivery Date
• How to Change Your Subscription's Delivery Address
• How to Change an Item's Quantity in Your Subscription
• How to Change Your Delivery Frequency
• Cancel or Pause Your Subscription
• See all 8 articles

Account Login, Management & Security

Login Help & Account Access

• Troubleshooting Login Issues and Deactivated Accounts
• How to Login With a Temporary Link
• How to Login With a Temporary Code
• Troubleshooting Temporary Code Issues
• Change or Reset Your Password
• Log In with Apple ID, Google, or Facebook

Account Settings & Management

• Update Your iHerb Account Email or Phone Number
• Delete Your iHerb Account
• Merge Multiple Accounts: iHerb's Policy
• Stay Connected with iHerb Notifications!
• Change Your Language, Currency, and Country Settings
• Stop Receiving Physical Mail from iHerb

Account Security & Privacy

• How Secure Is Your Site?
• Identify and Report Scams, Phishing, and Fraud
• Report Unauthorized Orders or Suspicious Activity
• Tips for Keeping Your Account Secure
• iHerb's Privacy Policy

Promotions & Rewards

Using Promo Codes

• Promotion Code Troubleshooting
• New Customer Discount Information
• Forgot to Apply the Discount Code. Next steps!
• Brands and Items Excluded from Promotions
• Get 15% Off Your First App Order!
• iHerb's Best Value Guarantee
• See all 13 articles

Rewards & iHerb Credit

• Rewards Program FAQ
• About Rewards Credit Refunds
• iHerb Store Credit FAQ
• About the iHerb Affiliate & Influencer Programs

Product Information

Product Details

• How to Use Filters and Sorting to Find Products Faster on iHerb
• View a Product's Ingredients or Composition
• Regarding Product Recommendations and Use
• About Product Expiration & Manufacturing Dates
• Regarding the Halal Status of Products
• Official iHerb Supplier Manual – MENA Region
• See all 15 articles

Product Availability & Quality

• Get Notified When Items Are Back In Stock
• Heat Exposure & Product Quality
• Why a Product Gets Discontinued
• About the Quality Pick Badge & Requirements
• About Product Recall Notifications
• Suggest a Product or Brand for Us to Carry!
• See all 9 articles